Being a first time hamster keeper, I was so excited to get this cage and my hamster. The cage is really pretty and really well made. After i purchased my dwarf hamster and put him in the cage however, I realized that the tube was way too big for my dwarf hamster. I messaged customer services and they said he would eventually learn how to use it but it took him a really long time. I was so worried at one point that i started making a cardboard ramp to replace the tube. When he eventually did learn, he can go up the tube fine, but every time he tries to go down, he falls down with a thud. It worries me that eventually he will get hurt that way. He definitely won't be able to use it when he gets old. I really wish there's a smaller tube that can fit inside the large tube to make it easier for my dwarf. It would be nice if they had a warning that the tube is not suitable for dwarf hamsters, or offer a smaller tube option.
Verified Purchase: Jun 2019
Omlet Says: Hello Melody,
Thank you for your review, I am sorry that your hamster has struggled with the tube so much. We do mention on our website that our Qute cage may not be suitable for a dwarf hamster, if you wish to keep the cage, I would suggest swapping the tube for a ladder?
Please be aware that you do have 30 days to return the cage if you wish, and we would issue you a refund.
If you have any further questions or concerns, please feel free to contact us on info@omlet.us and our customer services team will be happy to help.
Kind regards,
Charlie
Stylish and easy to clean. However...
-
Chris,
The bottom drawer is simply not deep enough. The recommended depth is about 5 - 6 inches for bedding for Gerbils. That is the bulk of the entire drawer, leaving a small amount of surface available. Also, the tube being in the middle means it disproportionately takes up a lot of space. It would make more sense to have it at the side or in a corner. This cage is more for hamsters. To be more useful for Gerbils, the tray needs to be much deeper, meaning the whole unit needs to become bigger.
Not the best for Dwarfs - Melody,
Being a first time hamster keeper, I was so excited to get this cage and my hamster. The cage is really pretty and really well made. After i purchased my dwarf hamster and put him in the cage however, I realized that the tube was way too big for my dwarf hamster. I messaged customer services and they said he would eventually learn how to use it but it took him a really long time. I was so worried at one point that i started making a cardboard ramp to replace the tube. When he eventually did learn, he can go up the tube fine, but every time he tries to go down, he falls down with a thud. It worries me that eventually he will get hurt that way. He definitely won't be able to use it when he gets old. I really wish there's a smaller tube that can fit inside the large tube to make it easier for my dwarf. It would be nice if they had a warning that the tube is not suitable for dwarf hamsters, or offer a smaller tube option.
Verified Purchase: Jun 2019
Omlet Says: Hello Melody, Thank you for your review, I am sorry that your hamster has struggled with the tube so much. We do mention on our website that our Qute cage may not be suitable for a dwarf hamster, if you wish to keep the cage, I would suggest swapping the tube for a ladder? Please be aware that you do have 30 days to return the cage if you wish, and we would issue you a refund. If you have any further questions or concerns, please feel free to contact us on info@omlet.us and our customer services team will be happy to help. Kind regards, Charlie
Stylish and easy to clean. However... - Chris,
The bottom drawer is simply not deep enough. The recommended depth is about 5 - 6 inches for bedding for Gerbils. That is the bulk of the entire drawer, leaving a small amount of surface available. Also, the tube being in the middle means it disproportionately takes up a lot of space. It would make more sense to have it at the side or in a corner. This cage is more for hamsters. To be more useful for Gerbils, the tray needs to be much deeper, meaning the whole unit needs to become bigger.
Verified Purchase: Sep 2020