Being a first time hamster keeper, I was so excited to get this cage and my hamster. The cage is really pretty and really well made. After i purchased my dwarf hamster and put him in the cage however, I realized that the tube was way too big for my dwarf hamster. I messaged customer services and they said he would eventually learn how to use it but it took him a really long time. I was so worried at one point that i started making a cardboard ramp to replace the tube. When he eventually did learn, he can go up the tube fine, but every time he tries to go down, he falls down with a thud. It worries me that eventually he will get hurt that way. He definitely won't be able to use it when he gets old. I really wish there's a smaller tube that can fit inside the large tube to make it easier for my dwarf. It would be nice if they had a warning that the tube is not suitable for dwarf hamsters, or offer a smaller tube option.
Omlet Says: Hello Melody,
Thank you for your review, I am sorry that your hamster has struggled with the tube so much. We do mention on our website that our Qute cage may not be suitable for a dwarf hamster, if you wish to keep the cage, I would suggest swapping the tube for a ladder?
Please be aware that you do have 30 days to return the cage if you wish, and we would issue you a refund.
If you have any further questions or concerns, please feel free to contact us on firstname.lastname@example.org and our customer services team will be happy to help.
The bottom drawer is simply not deep enough. The recommended depth is about 5 - 6 inches for bedding for Gerbils. That is the bulk of the entire drawer, leaving a small amount of surface available. Also, the tube being in the middle means it disproportionately takes up a lot of space. It would make more sense to have it at the side or in a corner. This cage is more for hamsters. To be more useful for Gerbils, the tray needs to be much deeper, meaning the whole unit needs to become bigger.