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Verified Reviews for Black Friday

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Based on 4 Verified Reviews

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Too shallow - Louisa, West Sussex,

The bird bath is way too shallow and makes a mess. Does not work.
Review for: Geo Bird Bath

Omlet Says: Hi Louisa, Thank you for your review. We are sorry to read that unfortunately our Geo Bird bath did not work out for you. Your feedback is very important to us and has been passed to our product design team. We would recommend to not overfill the bath, if you find it too messy when your bird uses it. And if you find another more suitable option for you in the meantime, this one can also be used as a leaf or treat holder, birds also appreciate this alternative. We hope that these ideas will help and we stay at your disposal for any further information. Yours, The Omlet Customer Service Team


All corners broken upon delivery - Natalie, Kent,

I was excited about receiving this in the mail until I opened it and all the wooden corners were broken. I’ve contacted customer service about returning or getting a refund. I’ll update when I have confirmation, but I’m assuming I will have to pay some insane amount to send this back for refund. Very disappointed, don’t risk this purchase.
Review for: Fido Nook 36 Dog House with Closet - White

Omlet Says: Good morning, I'm extremely sorry to hear about the above. We would be more than happy to offer a refund if you would like to return this, or perhaps we could come to some sort of alternative solution that you feel satisfied with once we've had a chance to speak with you!


looks nice but pretty useless really - Alison, West Sussex,

Its more of a bag than a box, doesn't stand up, just slumps. Frankly a shoebox is more use and you get one of those free with your shoes. These guys have nice ideas, but not really robust execution and frequently not really thought through. Just going back to downgrade my review of the crate.
Review for: Fido 36 Storage Box

The reviewer has 1 pets

Omlet Says: Hi Alison, thank you for your review. I'm sorry you're unhappy with you purchase from us. I will be sure to pass your feedback onto our product design team. Please do remember if you don't find a purchase from us suitable for your needs, you are more than welcome to return it back to us for a full refund within the first 30 days from receiving it.


Awful - Madison, Cheshire,

I love the company and am usually really happy with my purchases as I am a loyal customer and this tube came without connected rings and was ripped in the middle but my guinea pig was suffering Boredom so needed Something ASAP not sure if I will buy again!
Review for: Rabbit Play Tunnel with Connector Rings

The reviewer has 1 Guinea pig pets

Omlet Says: Hi Madison, I'm so sorry to hear this! Did you contact our customer service team and let them know? If not, please feel free to do so and explain the above. We would be more than happy to issue you with a replacement!