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Verified Reviews for Black Friday

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Based on 8 Verified Reviews

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Mixed Feelings - Lisa, East Sussex,

I bought this a few weeks ago for our two new guinea pigs. We have a fair amount of wildlife in our garden so I was searching for something that was 'predator / fox' proof. In hindsight, I believe I focused too much on this element and not enough on some other important considerations. Eg. once the house is closed, its completely dark in there.. theres no happy medium its either all or nothing interms of door open or closed. The ability to move the pen around the garden is tricky and the house is really damaging on the grass. Im sure the wheels and handle would help with that somewhat but it still is heavy on the grass. In hindsight, I wish we'd have bought a static hutch and a moveable run for the garden.
Review for: Eglu Go Guinea Pig Hutch with 3ft Run - Leaf Green

The reviewer has 2-4 Californian Guinea P pets

Omlet Says: Hi Lisa, Thank you for your feedback. We would like to reassure you in regards to the darkness in the hutch. Guinea pigs are entirely comfortable in complete darkness and appreciate to have a place to hide.These rodents are adept at navigating subterranean networks of tunnels or dense undergrowth and are highly reliant on touch, smell, sound and memory to navigate their hutch in the dark. The hutch and its run can be moved with the help of the wheels, so we would highly recommend for you to add these to your hutch if you are planning to move the structure often. When moving the hutch, it won't be as near to the grass, which should prevent the damage to your grass. If you would prefer to have a separate run, it is possible with our Zippi Run range , availablehere. These runs can also be connected to your existing hutch and run with our Zippi tunnels . Don't hesitate to contact us for any further information. Kind Regards, Clémence, Omlet Customer Services team

Pretty stand, doesn’t connect very well to the cage - Erica, South Yorkshire,

Bought the stand with the cage but after a couple weeks, the connection between the stand and the cage stopped working as well as it had been. I lifted the cage with the stand and the stand fell off.
Review for: Geo Bird Cage Stand - Full Height

The reviewer has 1 pets

Omlet Says: Hi Erica, Thank you for your feedback. This sounds unusual. We would recommend you to check that the screws are all still correctly tightened on the structure. When you move the cage with the stand, it is important to hold both parts or to separate them before being moved, to avoid too much strain. If however, you notice any damage, please don't hesitate to contact us and to send us photos to allow us to investigate further. Yours, Omlet Customer Service team

Rabbit chewed straight through it - Selclare, Cheshire,

Arrived fine. Lovely colour. Putting chew things on the end turned out to be completely pointless because within a couple of days, they chewed a 1 inch hole in another part of it instead. I dread to think what will be left of it in a few weeks. A shame. Not had that with a similar green tunnel I purchased elsewhere. I guess my rabbits just love to chew pink plastic instead. To look at I’d give it higher stars, but being so easy to chew though and seeing this hole has bought my rating down.
Review for: Rabbit Play Tunnel with Connector Rings

The reviewer has 2-4 Lionhead and dutch pets

Omlet Says: Hi, Thank you for your message. As indicated on the product page, these tunnels are not completely chew proof indeed. If you were looking for a sturdier option, we would recommend you to have a look at our Zippi range of products, that include tougher types of tunnels. In the meantime, you may wish to try different things, such as a variety of different toys, to maybe try to direct your rabbit's attention elsewhere. Don't hesitate to let us know if you have any further questions. Yours, Omlet Customer Service Team

bird bath is not needed - Prue, West Sussex,

birds did not use this at all and it just kept getting dirty with poo and feathers in it so we took it out
Review for: Geo Bird Bath

The reviewer has 2-4 budgies pets

Pretty but not the best option for the bird - Katerina, County Tyrone,

I had to return the cage since my budgie was not flying as much in there as in a similar rectangular cage that I bought with the same or even less money. Also the feeders in the middle are not convenient. The round shape doesn't make it easy to attach extra perches and toys.
Review for: Geo Bird Cage - Cream and Gold

The reviewer has 1 Budgie pets

Omlet Says: Hi Katerina, Thank you for taking the time to leave us a review. We are sorry to read that the Geo cage was not for you. Your feedback has been passed on to our product design team who will look for further improvements. We understand that each person has different needs and expectations, which is why we offer the possibility to return any product thanks to our 30-day guarantee. We stay at your disposal if you need any further information. Yours, The Omlet Customer Service Team

Impractical - Carole, Kent,

Though this cage looks good & has plenty of room, it’s very impractical to clean. When the cage is lifted in order to clean the tray & replace the bottom liner, the bird is able to escape, as my budgie did today. I’d intended to tame him before allowing him to fly indoors but that plan has been upset. The feeding station is a good idea for minimising mess, but my budgie had great difficulty in finding how to use it. I regret spending so much money on this product.
Review for: Geo Bird Cage - Cream and White

The reviewer has 1 Budgie pets

Omlet Says: Hi Carole, Thank you for taking the time to write a review about the Geo cage. We are sorry to hear that you find the cage impractical. Your feedback has been passed to our product design team who will look for future improvements. The tray and cage have been designed to be cleaned in a very easy way, by being able to separate the tray completely from the cage. We would indeed advise to maybe leave your bird out of his cage at the time, to help in the process. Hopefully, once your budgie understands the system of the feeder, he will be able to enjoy the full benefits of it. We stay at your disposal for any further information. Best Regards, Your Omlet Customer Service team

Disastrous.beautiful to look at, feeding and watering horrendous - Susan, West Sussex,

Bought, took hours to put together but lovely. Then came the trying to feed aaand water my lovebirds.access through one of the doors. Cleaning meant having to lift the bottom off , keeping birds in! And within minutes they had learned to pull feeder and water holder back in normal cage this one in she'd.waste of money
Review for: Geo Bird Bath

The reviewer has 2-4 Lovebirds pets

Omlet Says: Hi Susan, Thank you for your review. We are very sorry to read that you are feeling disappointed with your Geo bird cage. Your feedback has been passed to our product design team who will evaluate your review for future improvements. We would indeed recommend to remove the birds from the cage while cleaning it, to allow you to have an easier access. Usually, the feeder and the drinker should be securely clipped to the bottom, at the place where the bird gets the nutrients. If however, you feel like you might have received some faulty elements, please don't hesitate to get in touch with us so that we can have a further look at this with you. Again, we are sorry for the inconvenience and we stay at your disposal for any further information. Best Regards, The Omlet Customer Service team

Rabbit tunnel (pink) poor customer service and shipping - An Omleteer, Cheshire,

Lovely product average price but!! That’s all I can say took almost a month to arrive the company is in the UK and so am I !!!I only found this out after payment dispatch email informing me .I wasn’t very impressed ,No response from customer service via the company email link . So couldn’t even cancel it .
Review for: Rabbit Play Tunnel with Connector Rings

The reviewer has 1 Mini lion head pets

Omlet Says: Good afternoon Jo, I'm really sorry to hear this. Unfortunately we have been experiencing some delays, however we are working very hard to minimise these. We can only apologise for the inconvenience caused as we do understand how incredibly frustrating this can be for our customers.