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Verified Reviews for New at Omlet

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Based on 7 Verified Reviews

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Looks great but not big enough - Vicki,

I bought this but unfortunately wasn't big enough for two gerbils they also couldn't get up the tube so had to move them to a more traditional cage, looks great just not so practical
Review for: White Qute Gerbil and Hamster Cage with Storage

Verified Purchase: Dec 2021 The reviewer has 2-4 Gerbil pets


Product absolutely fine - Anna,

The jacket was fine and fairly straight forward to use on our chicken that is always being pecked having her feathers pulled out. We had hoped it would keep her warm and deter the pecking. Unfortunately the other chickens in the coop just found her an even easier target and the pecking got worse!
Review for: Yellow High-Vis Chicken Jacket

Verified Purchase: Nov 2021 The reviewer has 1 Ranger pets


Neat design, but on the small size - Tim,

Nice cage, useful storage drawer, fun vertical tube for getting from one floor to the other, but our new male Syrian Hamster seemed rather cooped up in it and looked like he just needed more space. We now have bought another larger cage for his night time escapades.
Review for: White Qute Gerbil and Hamster Cage with Storage

Verified Purchase: Sep 2021 The reviewer has 1 Syrian Hamster pets


Fab but a nightmare to assemble - Beth,

I love this cage, as yet un- tenanted, it looks like it’s going to be a great little gerbil home! My only gripe is the assembly, 47 steps and a million bits and pieces, I almost gave up and in fact did give up on the door to the storage compartment, we just couldn’t get it to stay in without the rest going awful! The wooden peg joins are a nightmare, 3 of mine snapped!!! I got there eventually but not for the faint hearted!!
Review for: White Qute Gerbil and Hamster Cage with Storage

Omlet Says: Hi Beth, Thank you for your review. When reading your message, we understand that you experienced some difficulties in order to assemble your product. We would recommend you to watch our instruction videos here as a complement to the manual. They will show you the assembly step by step, and can be very helpful if you are more of a visual person. Moreover, please don't hesitate to contact us here if you would need any further assistance from one of our Customer Service Team members. Yours, The Omlet Customer Service Team


Nice but small - Harry, Lincolnshire ,

I just recieved this yesterday I got the one with out storage. I give it 3 stars 1 because as I was put it together some of the wood split and I was going so gentle with the screws and 2 it is smaller than expected. I got my new Syrian Hamster a week ago. The reason I chose this cage from the one he is in at the moment is because, he is such a nervous little boy that I thought he would feel so much more comfortable with the lower section where he can burrow and hide. The cage he is in now is just a basic cage. I will try him in his Omlet one and see how he goes. I just worry it is going to be to small for him.
Review for: White Qute Gerbil and Hamster Cage with Storage

Verified Purchase: Jul 2021 The reviewer has 1 Syrian Hamster pets

Omlet Says: Hi Harry, Thank you very much for taking the time to write us a review. Your feedback has been passed onto our product design team who will review some possibilities of improvement. Regarding the wood that split at the time of the installation, feel free to send us some pictures at hello@omlet.co.uk, we would be more than happy to look further into this and find a solution with you. I also would like to bring you some reassurance about the size of the Qute cage. Omlet invests a huge amount in product development work to ensure that our products always do delight both owners and pets. Since we launched the Qute many thousands of hamsters and gerbils have moved into Qutes and enjoy the deep burrowing tray, the upper level with it’s wheel and feeding area and the view out into the rest of the house through the crystal clear front. In addition Omlet recognises that a large part of animal welfare is providing a safe, hygienic home and plenty of enrichment and activity for the pets. This is why we have a professionally researched and written guide on the Omlet website to help owners understand and provide for their pets. You might also find the information on the RSPCA Hamster page useful: https://www.rspca.org.uk/adviceandwelfare/pets/rodents/hamsters/environment I hope that this information will help, we stay at your disposal for any further information. Best Regards, Clemence Omlet Customer Service


Too small - Lacy,

It’s a lovely looking cage, but I feel really guilty for my two gerbils stuck in her. Which means, we have to ensure we give them 20-30 minutes each day in their ‘Playpen’ to ensure they get plenty of room to stretch and run around properly.
Review for: White Qute Gerbil and Hamster Cage with Storage

Verified Purchase: Jan 2021 The reviewer has 2-4 Gerbils pets

Omlet Says: Hi Lacy, thank you for your review. Please don't worry, I can assure you the cage is big enough for up to 1 hamster or 2 gerbils. Hamsters and gerbils, like other pets, do need time outside of their home. This is why we recommend exercise balls or mazes, half an hour every day or so will keep them happy, healthy and well stimulated so it sounds like you're already doing everything right.


Quality not as good as it's looks - Philip, Bucks,

It's a lovely idea for a hamster 'home' and looks great, but considering the hefty price tag, it may be worth considering cheaper alternatives. One of the clear plastic drawers arrived with a large crack in it and the main catch to the wire cage snapped off within weeks of use. It was also quite time consuming / frustrating to put together -- All in all, very much like the Ikea furniture it strives to be: Very pretty when you eventually finish putting it together, but appearances are deceptive...
Review for: White Qute Gerbil and Hamster Cage with Storage

Verified Purchase: May 2020

Omlet Says: Hello, Thank you very much for taking the time to review your purchase . We are very sorry to hear that you were not entirely pleased with your order. I have sent you an email in order to organise some replacements for the damaged parts. Yours, The Omlet Team.