30 Day No-Explanation-Needed Returns
If for any reason, you're not 100% happy with the products you have purchased from Omlet please tell us and we will do our best to put things right. Please retain the original packaging until you are completely satisfied. If you would still like to return an item within the first 30 days, we'll always accept it back.
Extended Returns over Christmas
Our normal returns policy has been extended for orders made between 17th November and 16th December 2021. These orders can be returned up until Monday 17th January 2022.
In order to be eligible for a refund, the returned item(s) must be with us on or before the 17th January 2022. Items purchased after 16th December 2021 will be subject to our standard 30 day returns policy.
How do I return something to you?
All we ask is that it is returned back to us all complete and in its original packaging along with your details enclosed so we know who its come from.
Please send it back to the address on the original invoice where it was shipped from. This will either be:
5502 Island River Dr.
Knoxville, TN 37914
5350 W Harold Gatty Dr
Salt Lake City, UT 84116
Once received back your return will be checked and processed, please allow up to 14 days for the refund or exchange of your item. Please note that shipping costs are non-refundable and return shipping is also at your cost.
The Small Print
All delivery options are subject to availability and working days exclude public holidays. Please note that all delivery times are provided as estimates and occasionally deliveries will occur either earlier or later than expected. If you live in a particularly rural or offshore location it is highly likely that your delivery will take longer than the normal delivery time.