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Fido Nook Dog Crate support center
Browse our manuals and how-to videos to follow Omlet's expert advice at your pace. Need parts? Check our spares section. FAQs cover common questions, and our Customer Experience Team is always here to help.
Spares & accessories
Find spare parts for your Fido Nook Dog Crate. Choose a view below to locate and purchase the parts you need.
Manuals
Download our user manuals straight to your device(s).
Assembly videos
Download our user manuals straight to your device(s).
Fido Nook - How to assemble an Omlet Fido Nook dog crate
Fido Nook - How to assemble an Omlet Fido Nook dog crate with wardrobe
Product FAQs
Which size crate do I need for my dog?
Measure your dog and compare with the dimensions on the website. There are also some example breeds for reference. You might also be able to get some guidance from our dog bed size guide, as the small bed fits in the Fido Nook 24 and the Medium in the 36, but these will not be 100% accurate.
It's important to remember that puppies grow quickly, so make sure you get a size that will fit your dog as they grow.
Can I place the storage cupboard on either side?
Yes, however you will need to decide before you start assembling the product on which side you want the storage to go. You can only add one storage cupboard to your Fido Nook.
Do you provide dividers?
No, this is not currently available.
What can I put on top of my Fido Nook?
To avoid any damage to the panels, please only put lightweight things on top of your dog crate, for example small house plants or picture frames. Never place large, heavy items like TVs or appliances on top, as the furniture might not be able to hold the weight.
Is it normal that the plastic mat under the crate is smaller than the crate?
Yes, that is how the mat is designed. It should be placed in the middle of the base to stop the crate from moving.
My magnet doesn't seem to work, what's the problem?
You might have to twist the magnet to make sure it fits properly. Contact our customer service team if you cannot get it to work!