Door malfunctioned after the first month, tried to get it replaced/repaired. No answer on phoneline, several emails sent, still not resolved leaving my chickens at risk due to a faulty door
Review for:Smart Automatic Chicken Coop Door with Coop Light - Green
The reviewer has 2-4 pets
Charge your CC and send Product months Later
Theodore,
Do not recommend doing business with Omlet.
Review for:Automatic Chicken Coop Door with Coop Light - Gray (Power cable not included)
The reviewer has 10+ pets
Omlet response:
Hi Theodore,
Thank you very much for taking the time to write us a review. It is very important for us to be able to improve our products and our services.
We are extremely sorry about the delivery wait that you experienced.
We are indeed experiencing some exceptional delays on the arrival of our products in our warehouses. This is due to the global supply chain slowdown caused by the current events such as Covid and Brexit.
You can see the estimated delivery date on our website, before purchasing your products. Every change in date on your order is updated and observable via your Omlet account and once the products are back in our stocks we are dispatching them as soon as possible.
The payment is taken at the time of your order to secure your item and place you in our virtual queue. Our order system is a completely fair queue, as soon as your order is received you have secured your product and your place in the queue. Even if you need to modify something on your order, you keep your place in the queue.
We hope that this information will bring some clarity on the process and we stay at your disposal if you have any further question.
Best Regards,
Clemence
Omlet Customer Service
I still can't believe this wasn't included!
Paul,
After paying nearly a grand for a chicken set up you couldn't include this in the price?
I wonder if this review will get past the filters.
Review for:Mounting Bracket for Autodoor Control Panel - Eglu Cube Mk2 & Eglu Pro
The reviewer has 6-8 Sussex pets
Omlet response:
Hi Paul, thank you for taking the time to leave us a review.
The reason this isn't included is because it isn't a necessity. Some of our customers choose to purchase it as an add on whereas others don't. I do however understand your point of view and I will happily pass this feedback onto the rest of our team.
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Thank you very much for taking the time to write us a review. It is very important for us to be able to improve our products and our services.
We are extremely sorry about the delivery wait that you experienced.
We are indeed experiencing some exceptional delays on the arrival of our products in our warehouses. This is due to the global supply chain slowdown caused by the current events such as Covid and Brexit.
You can see the estimated delivery date on our website, before purchasing your products. Every change in date on your order is updated and observable via your Omlet account and once the products are back in our stocks we are dispatching them as soon as possible.
The payment is taken at the time of your order to secure your item and place you in our virtual queue. Our order system is a completely fair queue, as soon as your order is received you have secured your product and your place in the queue. Even if you need to modify something on your order, you keep your place in the queue.
We hope that this information will bring some clarity on the process and we stay at your disposal if you have any further question.
Best Regards,
Clemence
Omlet Customer Service
The reason this isn't included is because it isn't a necessity. Some of our customers choose to purchase it as an add on whereas others don't. I do however understand your point of view and I will happily pass this feedback onto the rest of our team.