The Go Up: looking at the video of how it goes together you would think it was easy leash. A woman just glides bits here snd there then Voila! There it is! Not so in real life. The video is too fast and the instructions that come aren’t particularly easy to interpret. I’ve put flat pack things together in the past but this beat me after several hours. I had to pay someone 60.00 to do it!
Review for:Eglu Go UP Chicken Coop with 6ft Run Package - Leaf Green
The reviewer has 2-4 Hybrid hens pets
Omlet response:
Hi Jayne,
Thank you for your review. We are sorry to read about the difficulties that you experienced in building your coop.
Your feedback has been passed to our product design team who will study ways to simplify the videos and manuals further.
In the meantime, don't hesitate to pause through the video, if you need some extra time, or to change the speed thanks to the YouTube settings.
We also stay at your disposal by phone or by email if you need any further assistance.
Yours,
The Omlet Customer Service Team
Steps to small and steep
Vanessa,
unfortunately my two Bantam hens have not wanted to stay in their new home as they find the steps difficult to go up and down, After four weeks of encouragement they still are not able to get in without my help, so if i am not home they are stuck outside. After great expense i feel very dissatisfied.
Review for:Eglu Go UP Chicken Coop - Leaf Green
The reviewer has 2-4 Bantams pets
Omlet response:
Hi Vanessa,
Thank you for your review. We are sorry to read that your hens are still having some difficulties using their ladder. Usually, they get used to it after some time. We would recommend you to try to first carry the chickens inside, in pecking order. If they still struggle, it could be helpful to add a little ramp over the ladder.
Unfortunately, we don't offer any alternatives at the moment, other than adding some grips available on our website, however your feedback has been passed to our product design team who will have a look at possible improvements and alternatives.
We stay at your disposal for any further information.
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Thank you for your review. We are sorry to read about the difficulties that you experienced in building your coop.
Your feedback has been passed to our product design team who will study ways to simplify the videos and manuals further.
In the meantime, don't hesitate to pause through the video, if you need some extra time, or to change the speed thanks to the YouTube settings.
We also stay at your disposal by phone or by email if you need any further assistance.
Yours,
The Omlet Customer Service Team
Thank you for your review. We are sorry to read that your hens are still having some difficulties using their ladder. Usually, they get used to it after some time. We would recommend you to try to first carry the chickens inside, in pecking order. If they still struggle, it could be helpful to add a little ramp over the ladder.
Unfortunately, we don't offer any alternatives at the moment, other than adding some grips available on our website, however your feedback has been passed to our product design team who will have a look at possible improvements and alternatives.
We stay at your disposal for any further information.
Yours,
The Omlet Customer Service Team