Omlet 2 year warranty
A warranty you can trust for a product you can trust.
Omlet’s worry-free warranty guarantees you free repairs, replacement parts or products for up to 2 years of your product’s long life, should you need it.
Omlet designed products purchased from the Omlet website are instantly covered by our 2 year warranty. There’s no need to register, we’ll have your details and dispatch date so there’s 2 years worry-free in the bag!
A note for bargain hunters! Second hand Omlet products aren’t covered but if something’s wrong then call us anyway. We carry some spare parts and we’ll do everything we can to help you get your product back in tip top condition again.
If you experience a problem, give us a call or email us with the details. We might ask for photos to help us diagnose the right solution.
Then we’ll work with you to quickly find a solution that is good for you, good for the planet and helps your pet get back to enjoying their product again as quickly as possible.
Options will include replacement parts, small repairs that you can carry out yourself (we’ll send you parts and instructions), returning products for repair by Omlet and sending a replacement product where other options are not possible.
What is covered under the Omlet warranty?
Our warranty is designed to protect and cover your product from any defects in the material and workmanship during the manufacturing process that would stop it functioning as it should.
What does that mean?
If something happens to the product outside of our control, like something falling on it and breaking it, you need to speak to your insurance company about paying for the repairs. We have some spares on hand and we’ll help in any way we can, so do still call us if this happens to you.
Typical wear and tear is also not covered by the warranty. Here’s a short list of things that might happen that we would probably tell you aren’t covered if you call us:
- Damage from incorrect assembly. Whether you’re a flat pack pro or you’ve just had to ask your neighbour to borrow a screwdriver it’s really important that you build your product as the designers intended, otherwise it may not function correctly. The step-by-step instruction manuals and build-along “How To” videos walk you through the whole process of building your product with ease, so you can get it right first time.
- Damage from misuse, alterations, modifications etc. Before you make any DIY hacks to your product or clean it with something strong, check that it won’t damage your product or void your warranty. If you’re not sure - ask us!
- Damage caused by accidents, third parties, pests, wild animals, pets, weather or natural events.
- If something happens to your product which also causes some consequential loss or damage to other things, we won’t be able to replace or compensate for these. But we can help you fix up your Omlet product under warranty.
This does not affect your statutory rights.