Topology Dog Bed support center

Unfortunately, we have had to archive our dog beds, crates and accessories, but you can still find our handy instruction manuals and videos below. We apologise for any inconvenience or doggy disappointment this may cause.

We have lots of exciting activity coming up in other categories, and we hope to be able to offer a dog range again in the future. Our Customer Experience Team is always here to help if you need spares or advice.

Manuals

Download our user manuals straight to your device(s).

How to assemble the base and the feet for the Topology Bed

Assembly videos

Topology - How to build Omlet Topology® Bed and Feet

Product FAQs

The mattress has arrived looking misshapen, is something wrong?

Don't worry, that's how it should be. As it's been vacuumed packed, the mattress needs up to 48 hours to fully inflate. If your pet is too excited to wait, they can start using it straight away!

How do I wash the topper?

We recommend washing the topper at least once a month, or whenever needed. In the winter, or if your dog easily gets dirty you might have to clean it more often. All toppers zip off and can be put straight into the washing machine on a gentle cycle. If you have the beanbag or bolster topper, remember to remove the filling before washing.

How tall are the feet?

The dimensions (H x W x D) of the feet are:

Round Wood Feet for Omlet Dog Beds Small: 1.9" x 1.9" x 1.9"
Round Wood Feet for Omlet Dog Beds Medium: 2.5" x 2.3" x 2.3"
Round Wood Feet for Omlet Dog Beds Large: 3.1" x 2.7" x 2.7"

Square Wood Feet for Omlet Dog Beds Small: 1.9" x 1.9" x 1.9"
Square Wood Feet for Omlet Dog Beds Medium: 2.5" x 2.3" x 2.3"
Square Wood Feet for Omlet Dog Beds Large: 3.1" x 2.7" x 2.7"

Brass Cap Wood Feet for Omlet Dog Beds Small: 2.5" x 1.4" x 1.4"
Brass Cap Wood Feet for Omlet Dog Beds Medium: 3.1" x 1.5" x 1.5"
Brass Cap Wood Feet for Omlet Dog Beds Large: 3.7" x 1.7" x 1.7"

Metal Hairpin Feet for Omlet Dog Beds Small: 2.5" x 3.5" x 2.1"
Metal Hairpin Feet for Omlet Dog Beds Medium: 3.1" x 3.9" x 2.5"
Metal Hairpin Feet for Omlet Dog Beds Large: 3.7" x 4.5" x 2.5"

Metal Rail Feet for Omlet Dog Beds Small: 2.7" x 2.4" x 1' 4.1"
Metal Rail Feet for Omlet Dog Beds Medium: 3.1" x 2.5" x 1' 7.2"
Metal Rail Feet for Omlet Dog Beds Large: 3.7" x 3.1" x 2' 0.8"

How does memory foam benefit my dog, and how strong is it?

The memory foam mattress provides a soft and comfortable base for your dog to lay on. As your dog lays down the mattress moulds around the body, providing relief and support. This is especially beneficial to elderly or disabled dogs who might suffer from aching muscles and joints.

The memory foam is designed to withstand daily use for years to come. The density of the memory foam is 40-45kg/m^3 (kilograms per metre cubed). The bed also has a 2 year warranty, so please contact us if you feel the memory foam has broken within the warranty period. The bed is not chew or claw proof, and we cannot replace or refund beds which have been damaged through natural pet usage.

How do I attach the feet to the bed?

If you buy your Topology Dog Bed with feet, you will also receive a base board that slides in under the mattress, to which the feet attach. Do not try to attach the feet straight on the mattress. If you want to add feet at a later stage, please remember you will also need a base board.

Can I use any topper with this luxury dog bed?

All toppers come in three sizes; small, medium and large, and as long as you have the same sized base, you can use any topper you like and add new ones at a later date if you like.

Will the Topology dog beds fit in my dog crate?

Yes, the beds are compatible with most dog crates, including Omlet’s Fido dog crate range. Measure your crate to see which size bed to get.

What can I accessorize my dog bed with?

Add a dog blanket to make your dog bed even cosier in the winter months. And in summer, why not pop a cooling mat for dogs on top of the topper to give your dog some rest from the heat.

What is the return policy and warranty for this Topology Bed?

If you do not like the bed or your dog doesn’t use it within 180 days of purchase, you can return it to us for a full refund if it is still in perfect condition. This bed also has a 2 year warranty, so please contact us if you feel the bed has broken within the warranty period. The bed is not chew or claw proof, and we cannot replace or refund beds which have been damaged through natural pet usage.

How long will the dog bed last?

If your dog chews and scratches their beds you should expect the cover to become worn, however, we do have replacement bed covers available in all colors and sizes.