The instructions are awful, especially for the 2m run. The poles that came with it seem to wide for the run and they push out the sides. For the money the assembly part is really poor. Save your cash.
Review for:Eglu Go Guinea Pig Hutch - Leaf Green (no run)
The reviewer has 2-4 pets
Omlet response:
Hi Sarah,
Thank you for your review.
This sounds very unusual, there could be a specific issue with the assembly of your run.
I have found your email and I will respond to it to arrange a solution with you to this situation.
Yours,
Clemence,
Omlet Customer Service Team
Pigs in heaven
Janet,
My Guinea pigs are in heaven. So spacious, so much easier to clean and catch pigs. Although it looks large it is really easy to move and i have to move it less. Fairly pricey but well worth the money. The only neg is it takes some time to put together.
Review for:Eglu Go Guinea Pig Hutch - Leaf Green (no run)
The reviewer has 2-4 pets
Cozy Hutch for my piggies
Fran,
I bought this hutch along with a 2m run for my three lil piggies and love it so much. Easy to clean, while warm & cozy for my guinea pigs triplets. Probably would have been easier to drag around if I bought the wheels, but no matter. Still ok to drag around. I even put finer mesh around to make the run more snake proof as we live in a place with nature reserve.
Review for:Eglu Go Guinea Pig Hutch - Leaf Green (no run)
The reviewer has 2-4 Long Haired Guinea P pets
Great hutch, Nightmare build
Charlotte,
Aberdeenshire,
I love this hutch and everything they promise is true. What isn’t explained is that it’ll take over 2 hours to build with the 2m run. The instructions are poor. I’m a whizz at Lego and IKEA, yet these instructions are not to the same quality. Some parts of the build required 2 people. I’m so disappointed that I paid such a high amount of money (£400) and was left building it myself, with poor instructions. On this basis I would not buy again. I feel this needs to be made much clearer before purchase
Review for:Eglu Go Guinea Pig Hutch - Leaf Green (no run)
The reviewer has 2-4 Guinea pig pets
Omlet response:
Hi Charlotte,
Thank you very much for taking the time to write us a review.
We are sorry to read about the difficulties that you experienced regarding the assembly of your hutch. In addition of the manual, don't hesitate to have a look on our website, where we offer YouTube videos, showing our colleagues building the hutch step by step.
However, your feedback has been reported to our product design team who will have a look at ways to improve the clarity of the instructions manuals.
We stay at your disposal for any further information.
Best Regards,
Clemence
Omlet Customer Service team
Great hutch and run
Shirley,
Merseyside,
I bought this hutch with the 1 metre run last month. This is so easy to clean and it’s great to keep the two guinea pigs safe in the garden. However, I returned the 1 metre run for the 2 metre run which I think is much better for two guinea pigs. I have peace of mind now when the piggies are out in the garden as the run is really strong and sturdy and they are protected from the cats that wander through our garden. Customer service staff at Omlet were so helpful on my returning the smaller run and on the delivery of the larger run. Thank You so much. Would definitely recommend Omlet products
Review for:Eglu Go Guinea Pig Hutch - Leaf Green (no run)
The reviewer has 2-4 2 guinea pigs pets
Nice and secure but some room for improvement.
Zoe,
We have had this for about a month and the guineas have moved outdoors to their new home now. They are happy and it is lovely to see them outside. The order arrived as planned. Assembly was ok but does require watching the video first to get it right. Took about 2 hours.
The hutch is secure and easy to clean and the run is reassuringly secure too. I find that when the door is opened it is too large an opening meaning they don’t have a nice place to hide and seem to feel quite exposed. A smaller opening would be better for them so we have fitted cardboard in the hole with a little opening at the bottom. It would also be great to be able to look in at them without opening the whole of the back wall, although I realise this would complicate the construction. Overall a great product. I hope we have a long term use from this
Review for:Eglu Go Guinea Pig Hutch with 6ft Run Package - Leaf Green
The reviewer has 2-4 Guinea pigs pets
think twice before buying
Nathan,
I bought this a while ago but had to wait until the weather was better for my guinea pigs to move outside once I had allowed them to go outside I noticed numerous flaws 1) the water bottle is horrific and leaks all over the bedding and leaving the bedding drenched 2) the guinea pigs can crawl in the side of the hay feeder and get stuck and after trying to explain these problems to the omlet customer service I got ignored and am still waiting for a resposne
Review for:Eglu Go Guinea Pig Hutch - Purple (no run)
The reviewer has 2-4 Guinea pigs pets
Omlet response:
Hi Nathan, thank you so much for taking the time to leave us a review.
I have looked into the above for you and I can see that one of my colleagues has offered you a replacement water bottle as it sounds like the one you have received is faulty and has also sent an email to our design team asking them to look into your Guinea Pigs getting stuck on the side of the Hay Feeder as this is not something we have heard of before.
Fantastic product = very happy pigs!
Geraldine,
We have two very happy pigs. They love being able to come in and out and having such a spacious run. We sleep easy knowing they are perfectly safe and have their food and water easily accessible. I worried about the cost of this product but can not fault it. Safe, high quality, durable and looks cool! Our pigs Gingernut and Oreo LOVE it and our whippets Oz and Bolt hate it as those piggies are just too safe!
Review for:Eglu Go Guinea Pig Hutch with 6ft Run Package - Leaf Green
Great cage, needs smaller wire
Annette,
QLD,
The eglu hutch with 2 metre extension is absolutely huge! My pigs love it, it is very easy to clean and well insulated. It is also well constructed and I am expecting it to last much longer than the timber variety. My only complaint is that it is definitely not snake proof - a python could easily slip between the bars. I have gone over the cage again with a snake proof wire mesh but for the cost I was hoping for better.
Review for:Eglu Go Guinea Pig Hutch with 6ft Run Package - Leaf Green
The 2m run
Jenna,
Absolutely brilliant run.. My guinea pigs love their new run they jump and squeak when they say it comming out.. They don't stay in it all the time as they have a hutch already but they have so much fun in it plenty room to run around and have toys in.. And I'm confident to leave them in while I nip out.. As I know they are fine and secure in the run.
Review for:Eglu Go Guinea Pig Hutch with 6ft Run Package - Leaf Green
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Thank you for your review.
This sounds very unusual, there could be a specific issue with the assembly of your run.
I have found your email and I will respond to it to arrange a solution with you to this situation.
Yours,
Clemence,
Omlet Customer Service Team
Thank you very much for taking the time to write us a review.
We are sorry to read about the difficulties that you experienced regarding the assembly of your hutch. In addition of the manual, don't hesitate to have a look on our website, where we offer YouTube videos, showing our colleagues building the hutch step by step.
However, your feedback has been reported to our product design team who will have a look at ways to improve the clarity of the instructions manuals.
We stay at your disposal for any further information.
Best Regards,
Clemence
Omlet Customer Service team
I have looked into the above for you and I can see that one of my colleagues has offered you a replacement water bottle as it sounds like the one you have received is faulty and has also sent an email to our design team asking them to look into your Guinea Pigs getting stuck on the side of the Hay Feeder as this is not something we have heard of before.