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Omlet Ambassador Service Terms and Conditions


To qualify as an Omlet Ambassador you must be a hobby pet keeper. All commercial, corporate or for profit entities are excluded from taking part in the Omlet Ambassador program.

Not all Omlet products are part of the Ambassador program and we do not accept all applications as places are limited on the program.

To qualify you must have an unmodified Omlet product that is less than 3 years old at the time of application. You must supply Omlet with a photograph of the product or products that you will have on display for visitors before being accepted as an Omlet Ambassador.

You are expected to keep your product in good, clean condition. Any damage or breakages should be repaired with genuine Omlet parts.

Omlet may from time to time ask for a recent photograph of your product.

As an Omlet Ambassador you are expected to keep your knowledge of Omlet products (including accessories) up to date so that you can make visitors or callers aware of any difference between your product and the version that is on sale currently.

As an Omlet Ambassador you are expected to pass on your experience of Omlet products and pet ownership to help people decide if they’d like to get started too. You should be clear to anyone you speak to that you are not an Omlet employee and that Omlet has no control over and cannot be held responsible for the quality, accuracy or competency of advice that you may give regarding the use of Omlet products or pet keeping. If you have any questions regarding the design, correct use or current version of Omlet products you are always welcome to ask Omlet’s brilliant customer service team.


You must keep your Omlet products and invite prospects to view your Omlet products in the same location as the one that Omlet uses to display your pin on the Omlet website. Please note - no one will be able to find your actual address from this map - the pin is for illustration purposes only.

Use of Information

You agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your own information) from the Omlet website without our prior written permission.

Intellectual Property Rights

You acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the Omlet website and products or any part of them, including the manner in which the Omlet website is presented or appears and all information and documentation relating to it is our property and nothing in these Terms of Use shall be taken to transfer any of the Rights to you.

Public Liability Insurance

You are responsible for ensuring that you have sufficient public liability insurance protection for your visitors. Many house and contents insurance policies will cover this. We recommend that you speak to your insurance provider and explain to them that you are inviting people to see your pets and pet keeping equipment at home. They can confirm if you have adequate protection or if you need to extend your cover.

Limited Liability

We do not accept any responsibility or liability for any loss suffered by you or by any other person arising out of your entry on the Omlet Website or through your contact with a prospect, howsoever caused.

What are the conditions for you to claim your commission?

You must confirm contact (either a phone call or physical visit) on the dashboard in your account on the Omlet website. The prospect will then be emailed an exclusive promo code. If the prospect makes an order using this promo code, your account will be automatically credited 5% commission calculated on the prospects order excluding tax and delivery cost. You will only receive commission on a prospect’s first order. Your commission will be on the entire order not just on the main product that they may have seen. The codes are valid during other promotional events so you never miss out.

When do Ambassadors receive their commission?

You will have a live dashboard in your Omlet account that displays how much commission you have received as well as past and pending visits. Commission shall be calculated only once the order is completed - which is once we have received payment in full from the customer and the goods have been shipped to the customer. A customer's order is classed as completed after 30 days (this time period reflects the time limit set out in our Returns Policy). You may raise one payment request per month for your confirmed commission. This payment will be processed and paid on the 27th of each month. You are responsible for all applicable taxes on commissions. Commission earned through our ambassador program must be claimed within 12 months of the order's completion to be eligible for payment. Failure to request payment within this timeframe will result in the removal of the commission from your account.

Ambassador’s Personal Discount

As an Ambassador you will receive a 10% discount on any product listed on the Omlet website for as long as you are an active member of the program. This code is for personal use only. Omlet reserves the right to remove the code if it deems that it is being abused, for example being shared. Omlet will have complete discretion to change the amount of discount at any time and will notify you of any change within 7 days.

Our Rights

We reserve the right at all times to edit, refuse to post, or to remove from the Omlet Ambassador pages any information or materials for any reason whatsoever, and to disclose any information we deem appropriate to satisfy any applicable law or process. We reserve the right to restrict your access to the service at any time without notice for any reason whatsoever. Without prejudice to the generality of the above, we reserve the right to restrict your access to the Service at any time without notice in the event that we suspect you to be in material breach of any term of these Terms of Use. We reserve the right to modify or discontinue temporarily or permanently all or part of the Service with or without notice without liability for any modification or discontinuance. We may vary these Terms of Use from time to time and shall post such alterations on the Omlet website. Solely for the purposes of receiving the Service, we hereby grant to you for the period during which the Service is provided a non-exclusive, non-transferable, license to use the Rights.

Minimum Age Requirement

Ambassadors must be 18 years or over.

Can I join the Omlet Affiliate Program and the Omlet Ambassador Program at the same time?

Yes you can be an Omlet Affiliate at the same time as being an Omlet Ambassador but please note commissions on a sale where the customer has clicked an affiliate link as well as received and used a valid Ambassador Promo Code will only be paid on the Ambassador code. For the avoidance of doubt you will not receive both the Ambassador commission and the Affiliate commission.